Privacy Policy
Effective Date: January 1, 2025
Zoop Mart ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://zoopmart.com and our multi-service Super App (the "Service"). This platform is managed by Review India Software and Advertising Pvt Ltd, with its registered address at:
Review India Building, 1st Floor, Nowapara, Sukanta Pally Road, Kolkata - 700159, West Bengal, India
For any inquiries, you can contact us at support@zoopmart.com.
1. Information We Collect
1.1 Personal Information
When you register or interact with our platform, we may collect the following details:
- Name, contact details, and email address
- Payment details (processed securely by third-party payment gateways)
- Location information (if you enable location services)
- Government-issued ID for vendor/service provider verification
1.2 Non-Personal Information
- Device information (IP address, browser type, operating system)
- App usage data (pages visited, time spent, interactions)
- Cookies and tracking technologies to enhance your experience
1.3 Vendor & Franchise Data
- Business name, address, and contact details
- Service or product details
- Franchise ownership information
2. How We Use Your Information
We use your data for the following purposes:
- To provide and manage our multi-service platform
- To facilitate vendor and service provider operations
- To process payments and refunds securely
- To improve app functionality and user experience
- To send notifications regarding transactions, promotions, and updates
- To comply with legal and regulatory requirements
3. How We Share Your Information
Your data may be shared under these circumstances:
- With Vendors & Service Providers: To process orders and provide services.
- With Franchise Owners: To ensure smooth management of the ecosystem.
- With Third-Party Service Providers: For payment processing, analytics, and customer support.
- For Legal Compliance: If required by law or regulatory authorities.
4. Data Security Measures
We implement robust security measures to protect your data, including:
- Encrypted data transmission (SSL/TLS)
- Secure payment gateways
- Restricted access to personal data
- Regular security audits
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access & Correction: Request access to or correction of your personal data.
- Data Deletion: Request deletion of your account and data (subject to legal retention requirements).
- Opt-Out: Unsubscribe from marketing communications.
For requests, contact us at support@zoopmart.com.
6. Use of Cookies & Tracking Technologies
We use cookies to:
- Improve user experience and app performance
- Analyze traffic and usage patterns
- Enable personalized advertisements
You can manage cookie settings in your browser.
7. Third-Party Links & Services
Zoop Mart may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before providing any data.
8. Children’s Privacy
Zoop Mart is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us for its removal.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be effective from the date mentioned above. We encourage you to review it regularly.
10. Contact Us
For any privacy-related concerns, reach out to us at:
By using Zoop Mart, you consent to this Privacy Policy. Thank you for trusting us!
