Terms & Conditions
Effective Date: January 1, 2025
Welcome to Zoop Mart! These Terms and Conditions ("Terms") govern your use of our platform, available at https://zoopmart.com. This multi-service platform is managed by Review India Software and Advertising Pvt Ltd, with its registered address at:
Review India Building, 1st Floor, Nowapara, Sukanta Pally Road, Kolkata - 700159, West Bengal, India.
For any inquiries, you may contact us at support@zoopmart.com or call us at +918645322587.
By using Zoop Mart, you agree to comply with these Terms. Please read them carefully.
1. Definitions
- "Vendor" – A business or individual selling products/services on Zoop Mart.
- "Service Provider" – A professional or company offering services through our platform.
- "User" – Any individual who accesses and uses Zoop Mart for purchases or service bookings.
- "Delivery Boy" – A person registered to fulfill delivery services for Zoop Mart orders.
- "Franchise Owner" – A business entity or individual operating a Zoop Mart franchise.
2. General Terms Applicable to All Users
- All users must provide accurate registration details.
- Use of Zoop Mart for fraudulent or illegal activities is strictly prohibited.
- Users must not violate the privacy rights of others or engage in any form of abuse.
- Zoop Mart reserves the right to suspend or terminate any account in case of policy violations.
3. Terms for Vendors & Service Providers
- Vendors and service providers must ensure that all listings comply with local laws.
- Product and service descriptions must be accurate and not misleading.
- Vendors are responsible for handling refunds, returns, and customer complaints in compliance with our policies.
- Payments will be settled according to the agreed commission structure.
- Unauthorized use of copyrighted materials or trademarks is prohibited.
4. Terms for Users
- Users must provide accurate delivery information and make timely payments.
- Zoop Mart is not responsible for disputes between users and vendors.
- Users agree not to misuse or abuse promotional offers.
- Cancellations and refunds will be subject to Zoop Mart's refund policy.
5. Terms for Delivery Boys
- Delivery personnel must follow the highest standards of professionalism and safety.
- Orders must be delivered within the specified timeframes unless an unavoidable delay occurs.
- Any complaints regarding delivery services should be reported immediately.
- Delivery boys are independent contractors and not employees of Zoop Mart.
6. Terms for Franchise Owners
- Franchise owners must adhere to Zoop Mart's operational guidelines and standards.
- Misuse of the Zoop Mart brand, logo, or proprietary content is prohibited.
- All financial transactions related to the franchise must be accurately recorded.
- Franchise agreements will be governed by separate legal contracts.
7. Payments & Refunds
- Payments will be processed through secure payment gateways.
- Refunds will be issued in accordance with Zoop Mart’s refund policy.
- Users may experience delays in refunds due to bank processing times.
8. Liability & Disclaimers
- Zoop Mart is a marketplace and does not guarantee the quality of products or services.
- We are not liable for any direct, indirect, or incidental damages resulting from platform usage.
- Any disputes must be resolved amicably before seeking legal remedies.
9. Account Termination
Zoop Mart reserves the right to terminate or suspend accounts in case of:
- Violation of these Terms
- Fraudulent transactions or activities
- Legal compliance requirements
10. Changes to Terms & Conditions
Zoop Mart may update these Terms periodically. Users will be notified of any significant changes. Continued use of the platform after such changes constitutes acceptance of the revised Terms.
11. Contact Information
For any queries or support, reach out to us at:
By using Zoop Mart, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for being a part of Zoop Mart!
